Refund Policy

Explore our Refund Policy – your roadmap to seamless shopping. We encourage you to take a moment to comprehend how it operates, as it is crucial for streamlined transactions on our website. Utilizing our website and making purchases implies your agreement to adhere to the terms outlined in this policy.  

Refund Criteria  

To qualify for a refund, an item must fulfill the following criteria:  

• The item must be in its original packaging.  
• All tags must remain attached.  
• All items must be unworn and in their original packaging.  
• Upon receipt of the returned items and their inspection, refunds are typically processed within 5-7 business days.    
   

Return process guidelines  

To commence a return, log in to your account on our website. Go to the "Order History" section and choose the order that includes the item you intend to return. Follow the provided instructions to submit a return request, specifying the reason for the return. Upon approval of your request, securely package the item and enclose the provided return authorization slip.  

Refund disbursement  

Typically, refunds are processed within 5-7 business days through the original payment method.  

Partial refund  

In certain instances, we may contemplate partial refunds for items exhibiting minor damages or lacking accessories, subject to evaluation.  

Shipment expenses  

Shipping costs are non-refundable, except in the case of an error on our part. Regrettably, we are unable to reimburse shipping fees for returns.  

Refund exclusions  

In our steadfast dedication to ensuring your utmost satisfaction, there are specific scenarios where refunds may not be applicable. These circumstances relate to the acquisition of personalized or customized products, intimate wear, and items identified as non-returnable. Our transparent disclosure of these exclusions is intended to promote a thorough comprehension of our refund policy, ensuring transparency for our esteemed customers.  

Any deviations from these policies will be explicitly communicated during the purchasing process.  

Thank you for taking the time to review our Refund Policy. We are committed to offering you a clear and smooth shopping experience. If you need assistance or have any questions, feel free to contact us.    

Mail - [email protected] / [email protected]